Privacy Policy

What information do we collect about you?

We collect information about you when you register with us, place an order for products or services or make a booking. Each time you access our websites, certain technical information including your computer’s browser type and operating system and the domain name of your Internet Service Provider will be collected and used for the technical provision of website services and statistical analysis. Such information is not Personally Identifiable Information (PII). However additional personally identifiable website usage information is collected using cookies for which we have a separate cookie policy. You may refuse to accept cookies by activating the setting on your browser, though this may mean you are unable to access certain parts of our site or the services offered. For further information visit About Cookies or All About Cookies. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.

How will we use the information about you?

We collect information about you to process your booking or reservation, manage your account and, if you agree, to email you about our news, and offers and services we think may be of interest to you. Dolan Hotels will not share your information for marketing purposes with companies outside the hotel group.

Marketing

We would like to send you information about news, information and services of ours and other hotels and restaurants in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. All of our e-newsletters contain an unsubscribe link at the bottom of the newsletter. We will not without your express consent provide your personal information to any third parties for direct marketing. We use a third-party provider to fulfil our e-newsletter. This company is called Revinate, information regarding their Privacy Policy, data protection framework and data sub-processors can be found Revinate Privacy Policy.

Please note that this data may be transferred, processed and stored at a destination outside the European Economic Area. Data protection laws in countries outside the European Economic Area are generally not as protective as those in the EU. You consent to such transfer of your data for and by way of this purpose.

If you no longer wish to be contacted for marketing purposes please email: [email protected]

Third-Party Processors

We use the following third parties to process your data and deliver services for the purposes shown. All of these processors have access to some of your personally identifiable information (PII) as appropriate for the delivery of the purpose specified.

Processor ID	Purpose
Guestline	Rezlynx and Roomlynx are both products of Guestline Ltd who provide hospitality software solutions. Reslynx and Roomlynx platforms work in conjunction with each other to enable you to book a room (Reslynx) online and for us to manage your room booking and our operations (Roomlynx)
ResDiary	Is an online restaurant booking platform
Revinate	Is an online email marketing platform and is what we use to send you our e-newsletters
BlueRunner Solutions	Provide our Loyalty Card as well as our e-voucher and gift card solutions
Dolan Hotels	As part of the Dolan Hotels Group, we share information internally to manage our operations
Revinate	Works in conjunction with our Property Management System (PMS) to help us, monitor, manage and respond to customer reviews
Evolve	This company provides our hotel’s WiFi service

 

Access to your information and correction

We want to make sure that your personal information is accurate and up to date. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We may make a small charge for this service. You may ask us to correct or remove information you think is inaccurate.

Other websites

Our website contains links to other websites including our room reservations and table reservations systems. We are not responsible for the data policies, content or security of these linked websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 16 May 2018.

Data retention policy

Website analytical data is retained for 50 months. The retention period for data that that is associated with cookies, user identifiers or advertising identifiers is outlined in our cookie policy. User data for marketing purposes is retained indefinitely.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:
By email: [email protected]
By post: Dolan Hotels, Third Floor, Seven Bond Street, St Helier, Jersey JE2 3NP

E&OE: If you notice any errors (spelling, grammar or other) in this policy document, please feel free to notify us via our contact details above.